Conditions of sale

General Terms and Conditions

Article 1. Sales Agreement The online stores www.Inoxshop.be, www.inox-shop.be, and www.inox-rvs.com are owned by Flanders Inox BVBA, VAT number BE 0880 010 922, located at Karperstraat 6, Oostende. Contact details: Email: [email protected], Phone: +32475634699, Bank: Fortis, BIC: GEBABEBB, IBAN: BE10001481665704.

The sales agreement is established between Flanders Inox BVBA and the adult client at the moment the order confirmation appears on the client's screen. Anyone placing an order with Flanders Inox BVBA agrees to these sales terms. The buyer must hold a VAT number (business-to-business sales), but schools, liberal professions, non-profit organizations, and professional target groups can also place orders.

Cancellation by the buyer: An order can be canceled within 12 hours after receiving the confirmation email, unless the order has already been shipped. Cancellation is done by sending an email to [email protected] with the order number.

Cancellation by the seller: The seller can cancel an order for reasons such as website errors, unavailability from the manufacturer, delivery time, quality issues, etc. The buyer will be informed via email, and the paid amount will be fully refunded.

Article 2. Shipping and Pickup Options 2.1. Shipping Costs

• European countries: Shipping costs are determined by the weight or volume of the order, regardless of the number of items ordered. Shipping costs are clearly stated on the order confirmation and invoice.
• Outside European countries: Shipping costs are determined in consultation with the customer.

2.2. Delivery Time

• Belgium: Delivery within 1 to 2 working days for standard stock items. For items with a production time, this is clearly indicated with the item. The package is always shipped as a whole, unless the customer takes on the extra shipping costs.
• Other European countries: Delivery within 2 to 6 working days after payment is received. For items with a production time, this is clearly indicated with the item. The package is always shipped as a whole, unless the customer takes on the extra shipping costs.

2.2.1. In case of absence In case of absence during delivery by UPS, TNT, etc., you will receive a written notification. The package will be offered again the next working day. If absent again, the package will be returned to us. After a new delivery appointment and payment of extra shipping costs, the package will be resent.

2.3. Liability for delay, loss, or transport damage

• Delays during transport: Delivery times are indicative. Flanders Inox BVBA is not liable for delays during transport.
• Loss: Flanders Inox BVBA is responsible for the shipment until the moment of delivery. In case of loss, contact us within 7 working days after receiving the shipping email.
• Transport damage: Check the order immediately upon receipt and report any damage via email with a photo. Do not discard the packaging before checking the order. Returns always occur in consultation.

2.4. Pickup Options Pickup of items can be done by appointment at Karperstraat 6, Oostende.

Article 3. Payment 3.1. Online Payment Methods Payments are processed via Mollie. Your payment is immediately registered, and we can ship your package immediately if in stock.

3.2. Bank Transfer The total amount must be transferred within ten days to our account with the invoice and order number. For transfers from abroad, BIC (SWIFT) and IBAN details must be correctly mentioned to avoid transaction costs.

3.3. Payment upon Pickup Payment upon pickup can be done at Karperstraat 6, Oostende, by appointment. Payment with Payconiq is possible, checks are not accepted.

Article 4. Complaints and Returns of Purchased Items 1. Flanders Inox made a mistake: In case of incorrect delivery, we will send the correct goods and return the incorrectly delivered goods. If this is not possible, we will fully refund the paid amount.

2. Your company made a mistake: If the item is still in its original, undamaged packaging and unused, you may return the item at your own cost and responsibility. After inspection, 70% of your purchase will be refunded, the remaining 30% covers the incurred costs and service.

3. The item has a quality problem: We will solve the problem, if not possible, return and full refund.

Article 5. Use of Gift Vouchers and Discount Codes 5.1. Gift Vouchers

• A gift voucher is valid for the purchase of products at www.inoxshop.be and www.inox-rvs.com for the amount linked to the code mentioned on the voucher. Only one gift voucher per purchase.
• Gift vouchers cannot be combined with other discount codes and cannot be used to purchase another gift voucher.
• Gift vouchers cannot be returned or exchanged for cash. If the order amount (including shipping costs) is greater than the voucher amount, the remaining amount will be charged. If the order amount is smaller, the remaining amount remains linked to the code.
• Gift vouchers are valid for one year after issuance. Expired vouchers cannot be returned or paid out. Lost, used by third parties, or stolen vouchers will not be refunded.

Article 6. Item Prices and Information All prices are in Euro, excluding 21% VAT and shipping costs. Item descriptions and photos are as clear and accurate as possible. Dimensions and weights are indicative, and color shades may vary.

Article 7. Liability All items are approved according to EU guidelines and CE certified. Liability rests with the manufacturer. In case of problems with an item, contact us and we will contact the manufacturer.

Article 8. Privacy Flanders Inox BVBA uses cookies. Cookies cannot be used to identify individuals, only machines. If your computer does not accept cookies, this may cause problems during the ordering process. Contact us if you experience problems.

Flanders Inox BVBA uses customer data for the execution of the agreement and to provide interesting information and offers if you subscribe to the newsletter. Data is not passed on, rented, or sold to third parties. Communication of personal data via your browser is encrypted with SSL. On request, customer data will be deleted from the database, provided payment obligations are met.

Article 9. Ownership Flanders Inox BVBA remains the owner of a sold item until the invoice is fully paid.

Article 10. Intra-Community VAT For purchases with invoicing and valid VAT number outside Belgium but within Europe, no VAT is charged on the invoice. For pickup, VAT is charged and refunded after handing over customs documents.

Article 11. Applicable Law All agreements between Flanders Inox BVBA and the customer are subject to Belgian law. The court of Oostende is competent.